Introduction

These terms and conditions (“Terms”) set out the basis on which we will provide rooms and other services to you. In some cases, we will draw your attention to other rules and policies that apply: please familiarise yourself with all relevant information, and ask us if you are unsure about anything. Our aim is always to present information in a way that is clear, fair and honest. We will review these Terms occasionally to ensure they are up-to-date and as clear as possible. We always welcome your comments.

our details

Our details are as follows:

Name: Starlight Shoreditch Limited

Company number: 07969868

Country of incorporation: England

Registered office address: 7th Floor, 2 Portman Street, London W1H 6DUHotel

address: 100 Shoreditch High Street, Shoreditch, London, E1 6JQ

Contact e-mail: info@onehundredshoreditch.com

Telephone: +44 (0)207 613 9800

We will refer to ourselves from now on in the Terms as “One Hundred Shoreditch” or as “we” (or by related words such as “us” or “our”).

We will refer to you – whether you are an individual or a group – as “you” (and by related words such as “your”).

status of these terms

These Terms apply to your bookings with us, unless you and we agree that other terms will apply.

If you are a consumer, you also have certain basic rights at law, and these are not affected by these Terms.

All your interactions with us are also subject to our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store and use such information, your rights in relation to your personal information, and what to do if you have a query or complaint about the use of your personal information.

making, cancelling & amending a booking

making a booking

You may make a booking online, by telephone or in person. We do not charge different prices depending on the method of booking, unless we issue a promotional offer that must be redeemed using a particular method, in which case we will be clear about that. Please check our website, or phone us, for room rates. Room rates are subject to VAT. If you are a tax-exempt guest, you must bring an Individual Tax-Exempt form received from your organisation and present it at check-in.

Cancelling a booking

Occasionally people wish to cancel all or part of a booking. In that situation, we like to make life easy for you, and so if you are early enough in your cancellation, we often won’t need to charge. Please read the rest of this clause 4 to understand the position.

You may cancel a booking online, by telephone or in person – regardless of the method you have used to make the booking initially.

With the exception of pre-paid bookings, group bookings of 9 rooms or more (see clause 4.7), or any special promotion that states different cancellation terms, our policy is that:

if you cancel a booking before 6:00 p.m. (UK time) on the day prior to check-in, you will not be charged for the cancellation; and if you cancel a booking after 6:00 p.m. (UK time) on the day prior to check-in, you must pay one night’s stay (plus VAT) for your cancelled room (or for each room, if you booked more than one), based on the price you would have paid for the room(s).

amending a booking

If you wish to change the dates of your booking, this will be treated as a cancellation and rebooking, and will be subject to the cancellation provisions.

The following are non-cancellable and non-refundable in all situations:

fully pre-paid bookings

group bookings of 9 rooms or more; and

bookings made under certain special offers where we have made it clear prior to your booking that no cancellation or refund is possible.

If you wish to leave prior to your departure date, you must pay an early-departure fee of the equivalent of one night’s stay (plus VAT) for each cancelled room (plus the current night’s stay if you tell us after 6:00 p.m. and your new departure date is the following day).